Refund policy

Return & Refund Policy

At AJYUS, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to the terms below.

Return Period

You may request a return within 7 days of delivery.

To be eligible for a return, the product should:

  • Be in its original condition

  • Include the original packaging, accessories, cables, manuals, and other items supplied with the product

  • Not show signs of physical damage, misuse, modification, or unauthorized repair

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact AJYUS Customer Support as soon as possible after delivery.

We may request photographs, videos, order details, or other information to verify the issue.

Once the issue is verified, AJYUS may arrange a replacement, return, or refund, depending on the circumstances.

Return Process

To request a return, contact AJYUS Customer Support with your:

  • Order number

  • Name and contact details

  • Reason for the return

  • Photos or videos of the product, if applicable

Please do not send a product back without receiving return instructions from AJYUS.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of the refund.

If approved, the refund will be processed to the original payment method.

Refunds generally take 5–7 business days to reflect in your account after processing, although the exact time may depend on your bank, UPI provider, card issuer, or payment provider.

Non-Returnable Products

Returns may not be accepted if:

  • The return request is made after the applicable return period

  • The product has been physically damaged by the customer

  • The product has been misused or modified

  • Essential accessories, packaging, or components are missing

  • The product has been damaged due to improper use, installation, or handling

Order Cancellation

If you wish to cancel an order, please contact AJYUS as soon as possible.

If the order has already been shipped, cancellation may not be possible and the applicable return process may need to be followed.

Replacement

Where appropriate, AJYUS may offer a replacement instead of a refund for a defective, damaged, or incorrect product.

Replacement eligibility will be determined after verification of the issue.

Contact Us

For any return, replacement, or refund-related queries, please contact AJYUS Customer Support and provide your order details.

This policy does not limit any rights available to customers under applicable consumer protection laws.

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